POLICIES + PROCEDURES

POLICIES ARE STRICTLY ENFORCED

  1. Clients who fail to provide 24 hours notice of cancellation will be charged for the full amount of their appointment. No Call, No show appointment charges must be paid before you can make future appointments. Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your pleasure. Your timely arrival is appreciated. Clients who do not arrive within 15 minutes of their scheduled appointment  may be asked to reschedule and will be charged a $5 late fee.

  2. All appointments requiring a deposit must be paid within 24 hours after booking or the appointment will be cancelled.

  3. Soignestrands strives to provide a relaxing atmosphere for our clients. Please refrain from bringing additional persons to your appointment as seating is limited.  Children must be attended at all times and are not permitted beyond the reception area unless receiving a service. 

  4. Unless you have booked a take-down or removal service, all weaves & styles must  be taken down before your appointment.  If you're receiving  a hairstyle that does not include shampooing please come to the salon with your hair clean and completely dry to begin the service.  We will not fix or take down another stylist work  that's not within our salon.

  5. Hair must be at least 4 inches to receive braiding services. We want to ensure that our clients don't have an issue with slipping braids. 

  6. 24 hours after a service is complete  a charge will be added to fix or change a style.​

TIPS BEFORE SERVICE

  1. For best results, wash and condition all Virgin hair bundles prior to your appointment.  Three bundles are recommended for fullness for hair 18 inches and above and two bundles for hair 14 inches or less. 

  2. If you are purchasing hair from the beauty supply store, please  remember to bring two packs to ensure you have enough hair.  The brands I prefer are Mylk, Goddess, or Empire for straight hair requiring heat to style. 

  3. If you are taking down braids prior to your salon appointment, please make sure you comb your hair immediately afterwards to minimize tangling and matting. 

  4. Braiding hair that we prefer using  is Urban Beauty QueenB .  Always  check with your stylist 24 hours before your scheduled  appointment to make sure you have enough hair.

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